Shipping policy

Processing & Delivery Times

• Processing time: 1–3 business days (orders placed late Friday or on weekends/holidays may process the next business day).

• Delivery time after dispatch: typically 8–12 business days.

Actual times may vary due to carrier delays, customs, peak seasons, or external events.

We currently offer free standard shipping on all orders. No minimum purchase required.

1) Add your item(s) to cart from the product page.

2) Proceed to checkout and enter accurate shipping details.

3) Review and confirm your shipping information.

4) Choose a payment method and complete your order. All payments are processed over secure (SSL) connections.

If you encounter any checkout issues, please contact us.

We accept major cards and other payment methods as displayed at checkout (e.g., Visa, Mastercard, AMEX, PayPal, Klarna/Pay‑in‑X where available).

To keep prices fair and reduce environmental impact, we may consolidate shipments when practical. This can occasionally extend dispatch times.

For urgent dispatch requests or special delivery needs, email hellovisioenquiries@gmail.com and we’ll do our best to help.

Questions about your order or tracking? Reach us at hellovisioenquiries@gmail.com.